Terms & Conditions

Terms & Conditions of Sale

PLEASE READ THESE TERMS AND CONDITIONS OF SALE (“SALE AND SERVICES AGREEMENT”) VERY CAREFULLY.

THE CUSTOMER AGREES TO BE BOUND BY THIS SALES AND SERVICES AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH GB COMPUTER AND DESIGN LTD, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).

Important Information about This Legal Contract
This Sale Agreement is a legal contract between the Customer and GB Computer and Design Limited. The Customer accepts this Sale and Services Agreement by making a purchase, placing an order, or requesting any type of services with GB Computer and Design Limited. (References to “you” or “your” shall relate to the Customer; references to GB COMPUTER AND DESIGN LIMITED shall relate to GBNZ, and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.

This Sale Agreement constitutes the entire agreement between the Customer and GBNZ relating to the purchase or sale of goods or services from GB Computer and Design Limited. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold by GBNZ in a writing signed by GBNZ. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting GBNZ at the address provided below.

Terms of Payment
All Customers must pre-pay unless credit has been approved. The maximum credit term will be 7days from invoice/ 20th month following conditionally at the discretion of GBNZ, unless agreed by GBNZ otherwise. Where credit terms have been agreed payment must be made in full by the invoice due date. Failure to pay in accordance with the clause shall entitle GBNZ without prejudice to any other rights to terminate the contract immediately in respect of future purchases and to charge interest at the rate of 2% per month above the Bank of New Zealand base rate on amounts outstanding. Interest shall accrue on a daily basis from the date when payment is due until the date when payment is actually received. The customer shall be liable to pay all expenses and legal cost of GBNZ as between solicitor and customer in relation to obtaining remedy of any failure to pay.
Title; Risk of Loss

Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by GBNZ is GBNZ’s responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Title to software will remain with the applicable licensor(s).

General Legal Disclaimer
GBNZ HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY GBNZ IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER’S WARRANTY, IF ANY.

Errors and Omissions Disclaimer
While GBNZ uses reasonable efforts to include accurate and up-to-date information on the Site, GBNZ makes no warranties or representations as to the Site’s accuracy. GBNZ assumes no liability or responsibility for any errors or omissions in the content on the Site.
Return Policy

GBNZ offers a 7 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact GBNZ.CO.NZ.
Re-stocking Fee

GBNZ reserves the right to charge a re-stocking fee to a maximum of 20% of the price that a returned product was sold at. This charge is for the purpose of recovering incurred costs due to administration and or to cover any re-stocking fees imposed on GBNZ by its distribution partners.
Contact
Please call us on 09 940 5334 e-mail our Service Department at sales@gbnz.co.nz to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

 

Product Condition

All products returned MUST: be 100 per cent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. All products purchased from GBNZ come with a maximum warranty of 12 months from the date of purchase unless otherwise informed by GBNZ.

Courier Charge
Customer is responsible for shipping charges on returned items; GBNZ will match your shipping method on your replacement or exchange item(s).

Insurance
GBNZ strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
Damaged On Arrival

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for GBNZ to file a damage claim. Save the goods AND the original box and packing it arrived in, notify GBNZ immediately to arrange for a carrier inspection and a pickup of damaged goods. If you do not notify GBNZ of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 09 940 5334 or your GBNZ account manager to arrange for carrier inspection and a pickup of damaged goods.

Faulty Product
DEFECTIVE returns can be returned directly to GBNZ within 14 days from the invoice date, at GBNZ’s discretion for: credit, replacement, exchange or repair.

Manufacturers
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers’ warranties apply.

Non Faulty
NON-DEFECTIVE returns can be accepted directly by GBNZ within 7 days from the invoice date, at GBNZ’s discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 per cent restocking fee.

Software and DVD Movies
Software and DVD movie return policy Unopened, non-defective software, games, and DVD movies can be returned to GBNZ, we will not accept non-defective software, games, or DVDs in any other condition. We will only replace defective software, games and DVDs returned within 14 days of the ship date. Items will be replaced with the same title only and must be returned in the original packaging with all warranty cards, manuals and any other documentation.

POS software come with 90 days of technical support.  Minimum fee of NZD 35.00 + GST  apply if the customer require additional support after 90 days by remote access only.  Additional call out fee plus our normal hourly rate of NZD 65.00 + GST apply if we need to be on site (this rate only available in Auckland area only)

Printing Service
After GBNZ sent the artwork to the customer to check and the customer has agreed to print such artwork, GBNZ will not be responsible for any mistake of the content of the artwork proofed by the customer.

Pricing and Information Disclaimer
Prices subject to continued availability from our wholesale partners at or below the advertised price. In the event of non-availability, GBNZ reserves the right to cancel the Sale Agreement, in which case any purchase price already paid by the Customer will be refunded

All pricing subject to change. For all prices, products and offers, GBNZ reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. GBNZ is not responsible for any errors in pricing that have been generated by its suppliers including any errors or omissions in the content of the site. If you are unsure about a price and or the price is not similar to that offered by other companies then please contact us.

Product Descriptions, Stock, and Images
GBNZ automatically receives stock levels, imagery and descriptions from distributors and manufacturers, GBNZ cannot be held liable for any errors in stock levels, descriptions or incorrect images being displayed. It is also common for monitors to be displayed with computers, and accessories to display their parent item (ie iPod cases may display iPods), GBNZ can also not be held accountable in these cases.

CCTV equipment
CCTV equipment sold by GBNZ comes with manufacture 12 months warranty. GBNZ is not involving in security industry or private investigator business or Patrolling or monitoring private property.
It is the customer’s own responsible to install, configure or monitoring the CCTV equipment at their own property.

GBNZ may assist the customer to configure the CCTV (networking) , after the device is pre-configure, it is the customer’s responsibility to change all necessary password for the security purpose.